Our commitment to delivering an exceptional experience for our customers is of utmost importance. We actively seek feedback from every single one of our buyers and sellers, providing our customers with the opportunity to share their experience.
We’ve been running our customer experience program for more than a decade, surveying close to 200,000 customers every year. We’re incredibly proud of the experience we deliver and the feedback we receive from our customers, consistently achieving a world-class Net Promoter Score above 80 every year.
The experience our customers have with us is a core business priority, with feedback discussed amongst leadership teams, being embedded into our training programs, and forming an integral part of our recognition program.
If you have feedback for us or feel we haven’t delivered on what we promised, let us know, we’d love to hear from you.
In the first instance you should speak to your Ray White office, but we want you to let us know if you need more help. We take pride in what you think we do well, and we learn from what you think we could do better.
Get in touch with our customer care team here.
