No other group has been able to achieve the scale and the depth of services designed and delivered internally that Concierge delivers to its Ray White business owners, agents, property managers and Loan Market brokers. Concierge supports our businesses and customers through two separate business functions, being:
Some other groups outsource these services to external companies or overseas, but in doing so, they lose their biggest potential asset - trust, customer feedback, information, data and the ability to maintain and develop long term relationships.
Ray White Concierge - Ray White Insurance and moving solutions established in 2004
Our moving service extends well past signing a contract as we help our customers move, settle into their new home, style and renovate, and improve their home during their ownership. Ray White Concierge offers a flagship 30 days of free insurance to its customers buying a property, protecting their new home during their settlement period and assisting our agents to proceed to settlement smoothly in the event there is damage to the property. Ray White Concierge has more than 450 customer Google reviews with a rating of 4.9*.
Ray White Concierge - Business and agent client nurturing, and database management services established in 2011
Concierge Client Nurturing has the ability to design and build communication plans for agents and entire offices, including the provision of property and lifestyle marketing documentation, supported by an integrated communication strategy of phone calls, SMS, email and hard copy documents. Concierge nurtures over 100,000 clients every month on behalf of our offices and agents.
Concierge is more than a call centre, they are a true support system for our business owners, agents and brokers by determining what their exact needs are, and then customising a bespoke communication strategy to meet their individual objectives. Our Concierge Client Nurturing service delivers the following benefits to our agents and businesses:
Increasing market share
Increasing the likelihood of being called into
Expanding geographic representation
Helping agents achieve elite sales status
Improving customer service ratings
Helping selling principals transition to non selling principals as Concierge manages their data
Assisting with recruitment as Concierge can build databases for incoming agents
Helping transition new agents and businesses to our group
Increasing the capacity of agents with provision of resources, skill, consistency, technical system expertise and strategy.
