Welcome to Concierge Client Nurturing

Concierge Client Nurturing exists to grow our White Family Businesses. Expanding the capacity and skills of our Agents, Business Owners, Property Managers and Loan Market brokers enables our members to deliver consistent client nurturing and pipeline identification, therefore contributing to business growth. Supporting our network with unique services also assists our businesses to recruit the best talent.

Seamlessly integrated into Ray White’s technology and corporate resources, we are the Group’s trusted partner, with over 15 years experience managing your database and client nurturing plans.

Key features

Deliver lead nurturing content to help increase your overall number of leads, improve client experience and develop great relationships with your prospects at every step in their real estate journey. See below our key features:

Multi-dimensional communication plans
  • Use dedicated number to make calls

  • SMS from your mobile in real time

  • Email the NurtureCloud Property Report or tailored marketing to clients directly from your email

  • Book in Appraisal Appointments directly into NurtureCloud and Google Calendar

Seamlessly Integrated
  • On demand reporting in NurtureCloud

  • Push action items directly to your To Do List (via NC app) on your phone

  • Manage and adjust leadscores

  • Update the database while on the call, including contact information and property / attributes

  • Full access to ActivePipe to develop and send tailored marketing

More than just calls!
  • Access to Ray White reporting to analyse your database and develop a tailored strategy that suits your objectives and budget including a database cleanse before commencing

  • Access to over 100 expert communicators to contact your database all employed by Ray White with extensive training and development

  • Assist with managing call outcomes and provide strategic direction through-out the campaign process to produce the best results

Services and who we work with:

Business owners
  • Brand Awareness for new or expanding offices
  • Office-Led campaign for all agents
  • Orphan Data Campaign
  • Landlord Customer Satisfaction / Feedback campaign
  • Support with Recruitment / Onboarding
  • Event or Community Invitations
  • Loan Market Partnership Calls
  • Customer Care Programs
Agents
  • NurtureCloud delegated calls or smart calls
  • Prospecting and building new databases
  • Geo data quarterly nurturing
  • Past purchasers and past appraisals
  • Investment opportunities
  • Stock Management
  • Active Pipe dashboard management
  • Tell The Neighbours(Vendor Paid Marketing)
  • Buyers and online inquiry
Property management
  • Property Management Mystery Shopping
  • Landlord Communication
  • Landlord & Tenant Customer Satisfaction and Feedback
  • Bespoke campaigns
Brokers
  • Quarterly calls to existing clients
  • Stay in touch programs
  • Home Loan Health Check
  • Refinance opportunities to existing clients based on age of loan
  • Refinance opportunities to rent rolls of real estate brands
  • Bespoke campaigns
Commercial
  • Lease & Sale opportunity calls (VPA)
  • Database quarterly nurturing
  • Commercial Mystery Shop
  • Prospecting
  • Commercial Landlord & Tenant customer satisfaction and feedback
  • Commercial development & projects
  • Bespoke campaigns
Thinking about using Concierge?

Get in touch

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